FAQs

FAQs2019-05-27T14:52:46+01:00

USSD

What are the features on *322*342*0#2019-05-21T17:13:21+01:00

a. Funds Transfer
b. Airtime Recharge for Self
c. Airtime Recharge for another person
d. Merchant Payment
e. Bill Payment
f. Balance Enquiry

What Short codes do I require to make funds transfer or any other features?2019-05-21T17:13:11+01:00

Check Balance *322*342*0#
Self Recharge *322*342*amount#
Buy Airtime *322*342*phonenumber*amount#
Interbank Transfer *322*342*accountnumber*amount#
Merchant Payment *322*342*merchantcode*amount#
Pay DSTV/GOTv *322*342*billercode*smartcardnumber*amount#

What are the charges for each feature on *322*342*0# Platform?2019-05-21T17:10:05+01:00

a. Airtime for Self – Free
b. Airtim for others – Free
c. Balance Enquiry – Free
d. Funds Transfer – ₦50 + ₦2.50 VAT
e. Bill Payment – ₦100

How do I authenticate my transactions?2019-05-21T17:09:25+01:00

USSD transactions are being authenticated using a four (4) digit security code.

What is the limit for funds transfer?2019-05-21T17:09:11+01:00

Daily limit is ₦100,000

How do I register for USSD Banking?2019-05-21T17:08:55+01:00

Visit any of FINCA branches and get enrolled. Your account must be owned by a sole signatory, have BVN and there must be no restriction on your account.

Do I require Data/Internet access enabled mobile phone to use *322*342*0#?2019-05-21T17:08:41+01:00

No Data or Internet Access required to access the service.

What kind of accounts are excluded on *322*342*0#?2019-05-21T17:08:04+01:00

Corporate Account, Association & Joint Account are excluded from using *322*342*0#

Must I have Airtime on my Mobile Phone to use *322*342*0#2019-05-21T17:07:50+01:00

Yes

Can *322*342*0# banking work on a tablet?2019-05-21T17:07:32+01:00

This service can be used on any mobile device that is used to dial phone number.

Is it available on all network?2019-05-21T17:07:20+01:00

MTN, Airtel,Glo & 9Mobile subscribers can use the platform.

Do all mobile phones support *322*342*0#?2019-05-21T17:07:09+01:00

Yes, both smartphones and feature phones support *322*342*0#

Is *322*342*0# exclusive to FINCA MfB account holders?2019-05-21T17:06:34+01:00

Only customers with FINCA MfB account can perform transaction using *322*342*0#. However, a non FINCA account holder can open account with FINCA to *322*342*0# seamless transactions.

If my phone is stolen, what am I expected to do?2019-05-21T17:06:13+01:00

Immediately report incident to FINCA client support 07017771072 or 07017771235 to block your phone number from accessing the USSD service. Once you have recovered your line you can contact FINCA client support to activate your line on the USSD platform.

Can I use USSD banking outside Nigeria?2019-05-27T10:59:39+01:00

As long as you are roaming your mobile number, you can use the *322*342*0#

How long can I take to complete a transaction on *322*342*0#?2019-05-21T17:01:55+01:00

A session starts once you dial the short code which last for less than 2 minutes for you to complete your transaction. However the session times out after 20 seconds on inactivity.

Who do I contact for support?2019-05-21T17:00:55+01:00

For assistance, additional queries and support using *322*342*0#. Please call the FINCA client support center on 0701 777 1072

General Questions

What does FINCA stand for?2019-04-25T11:38:14+01:00

FINCA is an acronym for the Foundation for International Community Assistance, the organization’s original name. The organization started by supporting the Latin American agriculture sector.

Can I access services such loans and savings if I live in a state, city or town where FINCA does not operate?2019-04-25T13:26:44+01:00

Unfortunately, our services are only available to those within the towns where we operate. This is due to a Central bank of Nigeria regulation that only allows state-licensed MfBs to operate within the state where they are registered.

Where are you located?2019-04-25T13:28:02+01:00

Currently, we are a state-licensed MfB operating in Imo State. We have branches in Owerri, Naze, Relief Market, Orlu and Mbaise. We also have over 30 FINCA eXpress agents located across Imo state. Click here (http://www.fincanigeria.com/where-we-work/) to view all our locations.

What are your working hours?2019-04-25T17:41:44+01:00

We are open from 8:00am to 4:00pm Monday – Friday. We also have branches that are open on Saturdays from 10:00am – 12:00pm. FINCA eXpress agents are open during their own business hours. We observe bank holidays authorized by the government.

Do you have ATMs?2018-12-06T16:51:52+01:00

We do not have ATM facilities at the moment.

Savings

What savings products do you offer?2019-04-25T17:45:07+01:00

We offer: Classic Savings Account; EasySaver Savings Account; Instant Savings Account; Aspire Savings Account; Freedom Savings Account; EDUsave Savings Account; and Fixed Deposit Account.

What are the requirements for opening a savings account?2019-04-25T17:44:43+01:00

For individuals, requirements include a valid identity card (National Identity Card (NIMC); International Passport; Driver’s License) and utility bills. For companies, the following are required: Certificate of Incorporation/Registration; Memorandum and Articles of Association; and Resolution from Directors/Company form 6.

What is the interest rate on a savings account?2019-04-25T17:46:20+01:00

Interest rates on savings accounts depend on the type of savings account and the prevailing market rate as prescribed by the Central Bank of Nigeria. For a Fixed Deposit Account, the interest rate depends on the amount of money fixed and the time period. The higher the amount and longer the time period, the higher the interest rate and subsequent returns.

How often can I withdraw money from a savings account?2019-04-25T17:47:02+01:00

With any savings account, one can withdraw as many times as possible and no charges are applied. However, with the Fixed Deposit Account, Aspire Account, Freedom Account and EDUsave Account, one is expected to make a withdrawal after maturity, and rollover is encouraged.

Loans

What loan products do you offer?2019-04-25T17:47:35+01:00

Our loan products include: Individual Loan; Group Loan; School Improvement Loan; School Fees Loan; and Small Enterprise Loan.

How long will it take to process my loan application?2019-04-25T17:48:39+01:00

Our loan processing speed depends on how quickly you provide the necessary documents. However, you will receive feedback from us within five days after submitting all the necessary documents.

How much do I have to repay each month?2019-04-25T17:54:59+01:00

Your regular monthly repayment/installment depends on the approved loan period and loan amount.

How often am I required to make payments?2019-04-25T17:54:33+01:00

An appropriate biweekly or monthly repayment schedule to suit your needs will be advised by your CRO.

How much money can I borrow?2019-04-25T17:53:21+01:00

The loan amount depends on the type of loan and the borrower’s capacity to repay.

Do you finance start-up businesses?2018-12-06T16:48:51+01:00

At the moment we do not finance start-up businesses.

Do you give salary-based loans?2019-04-25T17:52:22+01:00

At the moment,we do not give salary-based loans.

Can I use income from sources other than my business to pay off the loan?2019-04-25T17:51:51+01:00

Our loan assessment is based on your business income. However, you may repay your loan with income from other sources.

What collateral do you require for the loan?2019-04-25T17:51:08+01:00

For our Individual Loan, the only collateral required are your business assets and household pledges.
For a Group Loan, you do not need collateral.